Appointments

Please do not attend the practice   if you are experiencing any of the 3 main Covid Symptoms:

  • High Temperature
  • Continuous new cough
  • Loss off smell or taste

If you have an appointments booked, please contact reception on 01224 208312 to update us and rearrange. 


Consultations are by appointment only. Please telephone 01224 208312 between 08:00 – 18:00 for an appointment.

Routine appointments are available every day in the morning and afternoon. Urgent cases will be seen the same day, although it may not be with your usual doctor.

Please note: If you are unable to keep your appointment, please telephone the receptionist as soon as possible as this will allow us to re-allocate the appointment to another patient.

Please make a separate appointment for each member of the family who needs to be seen and if you have a problem that you feel will need a longer appointment than the routine 10 minutes then please tell the receptionist in advance.

In order to meet patient needs, we are changing the way appointments will be available to you:

  • Our phone lines are open from 8am Monday - Friday to deal with Urgent issues (see triage below)
  • Next day appointments will be available to book each day.  Please call between 11am & 6pm to check for availability.
  • Routine appointments will be available to book up to 4 weeks in advance for non-urgent issues

Patients will now be given the choice on how they would like to have a consultation with a GP.

  • Face to Face 
  • Video 
  • Telephone

Face to Face – Please only arrive at the practice 5 minutes before your appointment time.  If you have any of the 3 main Covid Symptoms (high temperature, new continuous cough, loss off smell or taste) please do not attend, but contact reception and inform them that you will have to reschedule. 

Video Consultation – If you have accepted a video consultation appointment, you can access your appointment by clicking on the secure link located at the bottom of this page using any device with a microphone and camera (i.e. Smartphone, tablet, I-pad, PC)  You can login prior to your appointment time to test that everything is working for you.  Please ensure you are in the virtual waiting area a few minutes ahead of your appointment time.

Telephone Consultation – Please ensure that you are available to take the call at the appointment time confirmed.  Please note the practice telephone number will show as withheld or private and you should check with your telephone provider that you are able to receive such calls prior to your appointment time.  GP’s will be unable to call back if you are unable to answer at that time.

At time of booking your appointment with our reception team, you will be asked to confirm the following information:-

  • How you would like to have a consultation with a GP
  • Information about the consultation you are requesting
  • Most suitable telephone number that the GP can call you on if telephone consultation selected

Why do receptionists ask personal questions?

Put simply, because they have been asked to by the GP’s.  Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.

Triage

If your issue is urgent and cannot wait until the next pre-bookable appointment, our receptionists will take your details and pass to our duty team who will triage.

The duty doctor will assess all information and make the following decisions:-

  • allocate consultations for that day by either face to face, video or telephone (the duty dr will allocate the type of consultation that they feel is most appropriate)
  • Ask reception to contact patients who they deem their issues as not urgent and advise to book the next routine appointment.
  • Advise who should be directed to optiions, dentists or community pharmacists for further help.

Surgery Hours

The surgery is open Monday to Friday 08:00 to 18:00 (excluding local and national holidays).

All the doctors are available at varying times throughout the week.

If you have not been seen at the surgery for three years (or one year for those over 75) you can request a check-up appointment if you wish.

Chaperones

If you would prefer to have another person present during your appointment please let your doctor or receptionist know and they will be happy to make arrangements.

Teaching and Training

Garthdee Medical Group is a training practice. We are privileged to be involved in training qualified doctors to become General Practitioners. These doctors are known as 'specialist Trainees' and have time within the practice during their first (ST1) and third (ST3) years of General Practice Training.

One of the ways we can do this is by videotaping the doctor at work. These tapes are completely confidential; they are used by the doctor concerned for assessment in professional development with supervising doctors only. We would ask for your understanding in the use of these recordings, which are for teaching the doctor about his/her consulting skills and hope that you may be able to give permission for recording if you are asked.


Video Call

An appointment by Video from your home or wherever is convenient to you.

The GP will let you know when your appointment is.  When instructed, please use the following link to start your call.  Please note that you will have access to the virtual waiting room at all times but without an appointment from the GP, no one will connect with you for a consultation.

Video appointment


Extended Hours

The surgery also participates in an enhanced service to provide extended hour surgeries.

Please note that there are limited services available during these hours.  No nurses are available so you may have to make another appointment to come back for tests.  There is also no chaperone service so please think carefully about accepting one of these appointments if you feel you may require an intimate examination. 

PLEASE NOTE EXTENDED HOURS ARE NOT CURRENTLY BEING OFFERED


 
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