PATIENT ACCESS TO GARTHDEE MEDICAL GROUP DURING COVID 19

APPOINTMENTS

We are keeping our patients and staff as safe as possible during the outbreak of COVID 19 and have therefore reduced the number of people coming into the surgery.

As with coffee shops, offices and supermarkets the way we work has had to change and this will stay the case for a long time to come. However, we are very much still here to help you and you should continue to contact us if you have any medical symptoms or issues.

We can deal with these requests in a variety of ways - by providing telephone advice, video consultations (when these are helpful) or, as needed, by arranging for you to come to see us for a face to face appointment. As normal, we will ask for more details of the issue to allow us to assess how best to help you.

TELECON CONSULTATIONS

We are currently offering telephone appointments as the first point of contact for all patients.  We have pre-bookable telephone appointments and BOOK on THE DAY telephone appointments available.

Please make sure you are available to take the telephone call from the GP at the time allocated to you.  This should be in a private area where you are able to discuss your problem. 

Please note the practice telephone number is withheld and you should check with your phone provider that you are able to received calls from withheld numbers prior to your telephone appointments. 

VIDEO CONSULTATIONS

If you have been given a time or day for a video consultation, you can access your appointment by clicking on the secure link locate on our practice website using any device with a microphone and camera (i.e. Smartphone, tablet, I-pad, laptop, PC). You can login prior to your appointment time to test that everything is working for you.

Please Note:  If you have not been allocated a video appointment by the practice, your call will not be answered.

FACE COVERINGS

If you have an appointment at the surgery we are asking that you wear a face covering i.e. a scarf or a cloth to protect yourselves, other patients and staff. The clinician seeing you will be wearing Personal Protective Equipment.  Some members of our team are able to keep to 2 metres distance from others and therefore do not need to wear masks out with consultations unless keeping this distance is not possible. 

MASK WEARING (WE DO NOT PROVIDE LETTERS TO ADVISE THAT PATIENTS DO NOT HAVE TO WEAR MASKS)

The wearing of face coverings is currently compulsory on Public Transport and in shops. Some people cannot wear masks because of a disability or severe distress - should you be in this position, you can access a DIY card to quickly explain that you have a legal reasonable excuse. These are available by clicking here 

PRESCRIPTIONS

To reduce the footfall within the practice, we are encouraging all patients to sign up with a Pharmacy for collection of prescriptions. 

If you have a preferred clinic for collecting your scripts please contact the practice and we will arrange to have this setup.  This will mean when you order your scripts they will be delivered direct to the Pharmacy of your choice and you should attend there for collection.

Please allow 4 working days for collection from time of ordering.

For those who have received a prescription for Sayana Press Contraceptive Injection to self administer - you can access the guide to self-injection by clicking here

ONLINE SERVICES

We have currently suspended booking of appointments on line - this allows us to check the reason for your appointment and deal with this by phone if appropriate to prevent patients visiting the practice if this is not needed.

Prescriptions can still be ordered using this service - please ensure that you advise us which pharmacy you would like to pick up your prescriptions from as these cannot currently be collected from the practice.  

SHIELDING PATIENTS

Shielding paused with effect from 1 August 2020 and shielding patients can now undertake activities in line with the rest of the population - they should continue to observe social distancing and hand hygiene recommendations 

COVID SYMPTOMS & HELP

If you have developed Coronavirus/COVID 19 symptoms in the past 7 days (new continuous cough, fever and/or loss or change of taste or smell) or live with someone who has symptoms please follow the guidance on www.nhsinform.scot/coronavirus where there is an interactive guide you can use.

There are many helpful resources you can use -

For the interactive patient guide for those with symptoms click here.

To print off a medical certificate if you have been off work for over 7 days click here

Assessment of whether you can keep working is your employer’s responsibility (and cannot be done by your GP) - they should be directed to Health Protection Scotland for further information by clicking here

For advice on how people with specific health conditions should manage their condition through this period click here

If you feel that you need to speak to a doctor about your COVID symptoms - please call NHS24 on 111. The team will ask questions and pass this information to a clinician who can decide if your symptoms can be dealt with by phone call or if you need to be seen. If you need to be seen, this will be organised safely.

We would like to thank all our patients for their understanding and help - keeping us all as safe as possible and allowing us to continue looking after your health at this difficult time.   

 


Video Consultations 

Video appointment

If you have a video consultation booked with one of our GP's / Nurses, please use the following link to start your call.  Please note that you will have access to the virtual waiting room at all times but without an appointment from the GP, no one will connect with you for a consultation. 


Econsult Coming soon


(Site updated 22/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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