The Practice
Charter>
Zero Tolerance
Policy>
Confidentiality>
Access to Health
Records>
Freedom of
Information>
THE PRACTICE
CHARTER - HERE
TO HELP YOU
At all times you
will be treated
with courtesy,
respect, and
confidentiality.
We shall explain
all the
treatments
advised and if
you did not
understand,
please ask. We
can usually
offer an
appointment
within 2 working
days, but if you
wish to see a
specific doctor
you may have to
wait a little
longer.
Genuine
emergencies will
of course always
be seen that
day. The
receptionist may
ask you some
brief details of
the problem in
order that she
can pass the
information onto
the doctor so
that urgency can
be assessed. All
such information
is always
treated in
confidence.
We undertake to
see you within
20 minutes of
your appointment
time and if we
are unable to do
this you will be
offered an
apology and an
explanation.
It is preferable
for young people
under the age of
16 to attend an
appointment with
an adult. In
certain
circumstances it
may be
appropriate for
a young person
to see the GP or
nurse alone.
In return we ask
that you treat
the doctors and
staff with the
courtesy and
respect offered
to you. Please
let us know if
you cannot keep
an appointment.
Failing to do
this simply
deprives another
patient of the
chance to be
seen.
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ZERO
TOLERANCE POLICY
The Practice has
a policy of
zero tolerance
of verbal and
physical
violence towards GPs, staff or
other patients.
The practice
considers
aggressive
behaviour to be
any personal,
abusive and/or
aggressive
comments,
cursing and/or
swearing,
physical contact
and/or
aggressive
gestures.
The practice
will request the
removal of any
patient from the
practice list
who is
aggressive or
abusive towards
a doctor, member
of staff, other
patient, or who
damages
property.
All instances of
actual physical
abuse on any
doctor or member
of staff, by a
patient or their
relatives will
be reported to
the police as an
assault.
We expect all
patients to be
responsible and
avoid attending
the surgery
under the
influence of
alcohol or
illegal drugs.
Any alteration
of prescriptions
is illegal and
will not be
tolerated.
If you are
seriously
unhappy with the
quality of
service you have
the right to
register with
another practice
without
notifying us.
Similarly, on
the very rare
occasions when a
patient
repeatedly
ignores their
responsibilities
to the Practice,
we have the
right to remove
the patient from
our Practice
list.
The mission
statement of the
Practice is as
follows:-
Working together
to promote
consistent
quality care,
meeting the
individual needs
of all our
patients
irrespective of
social class,
age, race,
sexuality and
religion. We do
not discriminate
on any grounds
whatsoever.
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CONFIDENTIALITY
Information
Sharing
The practice
complies with
Data Protection
and Access to
Medical Records
legislation.
Identifiable
information
about you will
be shared with
others in the
following
circumstances:
To provide
further medical
treatment for
you eg from
district nurses
and hospital
services.
To help you get
other services
eg from the
social work
department.
This requires
your consent.
When we have a
duty to others
eg in child
protection
cases.
Anonymised
patient
information will
also be used at
local and
national level
to help the
Health Board and
Government plan
services eg for
diabetic care.
If you do not
wish anonymous
information
about you to be
used in such a
way, please let
us know.
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ACCESS TO
HEALTH RECORDS
The practice has
a responsibility
under the Access
to Health
Records and Data
Protection
regulations.
Patients have
the right to
access their
medical records.
All such access
applications
must be in
writing and
addressed to the
Practice Manager
in the first
instance.
Specific details
must be given as
to the extent of
access required
identifying
dates of entries
within the
record. An
Access fee will
be charged by the Practice for
the work
involved in
extracting and
checking the
data. A copy of
the information
requested will
be provided to
you or you will
be invited to
come in and
discuss the
matter with the
GP.
Any confidential
reference in
your records to
third parties
will be deleted.
In the extremely
rare occasion of
a record
containing
information
harmful to the
patient this
will be deleted.
From time to
time it may be
necessary for a
solicitor or
insurance
company to seek
access to your
health record.
In these
circumstances
the Insurance
Company or
Solicitor must
ask you to sign
a consent form allowing us
to release this
information.
Please be
assured that
without the
proper consent
form information
will not be
released.
You do have the
right to see
this information
before it is
sent off to a
third party but
you must
indicate you
wish to do this
on the consent
form.
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PUBLICATION
SCHEME -
Freedom of
Information
(Scotland) Act
2002
The Practice
operates a
Publication
Scheme in
compliance with
the Freedom of
Information
(Scotland) Act
2002. Details of
the scheme or a
request for
access to
publications
should be made
to the Practice
Manager.
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